Troika Tech Mumbai Launches New WhatsApp Marketing Services for Indian Businesses

Mumbai (Maharashtra) [India], June 5:  Troika Tech Services, a leader in digital marketing solutions from Mumbai, India, has launched some top end and innovative WhatsApp Marketing Services tailored specifically for Indian businesses.

Leveraging the Power and Flexibility of WhatsApp Business API, Troika Tech aims to transform customer engagement and drive business growth across India’s dynamic market landscape from SME to MSME’s.

Introducing WhatsApp Marketing by Troika Tech

In a market saturated with various digital marketing and promotions tools and platforms, Troika Tech stands out by integrating cutting-edge technologies such as Chatbot Flows and Click Ads with a distinctly Indian touch.

Understanding the need for simplicity and personal connection, Troika Tech ensures that integrating new technologies into daily business operations is straightforward and effective.

“Our mission is to transform Software as a Service (SaaS) into Software as a Support (SaaS), providing the assistance and simplicity our customers need to succeed using the Business API,” said Ganesh Dalvi from Troika Tech.

“By simplifying the process, we can encourage more businesses to embrace new technologies and services like WhatsApp Marketing.” – Raj Baria.

Statistics Highlighting WhatsApp Marketing’s Potential

In 2024, the digital landscape is evolving rapidly, with WhatsApp becoming a crucial tool for businesses. Recent studies reveal that 96% of internet users in India use WhatsApp, spending an average of 28 minutes daily on the platform. This extensive usage underscores WhatsApp’s potential as a powerful marketing tool, especially in metropolitan cities like Mumbai, Delhi, Bengaluru, Chennai, Kolkata, Hyderabad, and Gurgaon.

How WhatsApp Marketing Benefits Indian Businesses

  1. Enhanced Customer Engagement: Personalized messages, quick responses, and real-time interactions foster trust and loyalty among customers.
  2. Cost-Effective Marketing: Eliminates the need for expensive advertisements, allowing businesses to reach a large audience with minimal investment.
  3. High Open and Response Rates: WhatsApp messages boast an open rate of over 98% and a response rate of 45-60%, significantly higher than email and SMS marketing.
  4. Multimedia Messaging: Leverage multimedia formats such as images, videos, audio, and documents to create engaging and informative marketing content.
  5. Instant Feedback and Support: Provides instant customer support, addressing queries and concerns in real-time.

“At Troika Tech, we believe in the power of personalized communication. Our WhatsApp Marketing Services are designed to help businesses connect with their customers on a more personal level, fostering trust and loyalty through real-time, personalized interactions.” – Jueeli Pathak.

Why WhatsApp Marketing is the Future in India

  1. Growing User Base: With increasing smartphone penetration and internet connectivity, WhatsApp’s user base in India is expected to expand further.
  2. Integration with Business Tools: The WhatsApp Business API allows integration with CRM systems, analytics tools, and other business applications.
  3. Personalized Customer Experience: Delivers tailored messages and offers based on customer preferences and behaviors.
  4. Secure and Private Communication: End-to-end encryption ensures secure and private communications, building trust among users.

“By integrating cutting-edge technologies like Chatbot Flows and Click Ads into our WhatsApp Marketing Services, we are setting a new standard for digital marketing in India. Our goal is to simplify the adoption of these advanced tools, making them accessible and effective for businesses of all sizes.” – Bhavna Pradhan.

Effective Use of WhatsApp for Marketing

  1. Build a Contact List: Ensure the contact list consists of customers who have opted in to receive messages, targeting an interested audience.
  2. Create Valuable Content: Focus on creating engaging content that resonates with the target audience, including promotional offers, product updates, informative articles, and customer testimonials.
  3. Leverage WhatsApp Business Tools: Utilize features such as automated responses, quick replies, and labels to streamline communication and efficiently manage customer interactions.
  4. Segment the Audience: Segment the contact list based on preferences, behaviors, and demographics to send personalized messages relevant to each segment.
  5. Monitor and Analyze Performance: Regularly use analytics tools to monitor and analyze campaign performance, optimizing future campaigns.

“WhatsApp Marketing offers a unique blend of high engagement rates and cost-effective communication. Our team at Troika Tech is dedicated to helping businesses leverage this powerful platform to enhance customer engagement and drive growth, all while maintaining a personal touch.” – Tejasvee Patil

Comparing WhatsApp Marketing with Other Channels

  1. Reach and Engagement:
    • WhatsApp: Over 487 million users in India, with a 98% open rate and a 45-60% response rate.
    • Email Marketing: Average open rate of 20% and response rate of 6%.
    • SMS Marketing: Open rate of 90% but response rates typically range between 10-15%.
    • Social Media Marketing: Varies by platform with an average engagement rate of 1-3%.
  2. Cost-Effectiveness:
    • WhatsApp: Minimal costs for sending messages and multimedia content.
    • Email Marketing: Costs vary based on list size and campaign complexity.
    • SMS Marketing: Costs per message can increase for large-scale campaigns.
    • Social Media Marketing: Advertising and boosting posts can be costly.
  3. Customer Interaction:
    • WhatsApp: Enables real-time, two-way communication for instant feedback and support.
    • Email Marketing: Delayed responses with lower interaction rates.
    • SMS Marketing: Limited interaction due to text-only messages and character limits.
    • Social Media Marketing: High potential for interaction but can be less personal.

“The data speaks for itself – with a 98% open rate and a 45-60% response rate, WhatsApp is a game-changer in the marketing landscape. Our WhatsApp Marketing Services provide businesses with the insights and tools they need to make informed decisions and achieve their marketing goals efficiently.” – Vrushali Devre


Troika Tech Services’ WhatsApp Marketing Services are designed to empower Indian businesses with the tools and strategies necessary to thrive in the digital age.

With the increasing adoption of WhatsApp and Google’s RCS Chat, leveraging the power of WhatsApp Marketing in 2024 ensures Indian businesses stay ahead of the competition and secure a prosperous future.

For more information on how Troika Tech Services can help your business succeed with WhatsApp Marketing, visit or contact us at / 7208739118 / 9529945588.

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